Once you have received your order, you will have 30 days to request a refund. No refund will be provided after 30 days of receiving your order.
The return location is in Austria.
Your item must be unused and in original packaging. Buyer will be responsible for return shipping costs. We recommend using a tracked delivery for returns.
Cost of return shipping is non-refundable.
We will require a receipt of purchase to authorise your refund.
Our policy timeframe is 30 days from when an order arrives at your address.
If you request order cancellation within 24 hours, we will refund the entire amount of the order. Order changes are free of cost.
Please contact us at firstname.lastname@example.org to request a return/refund. You are advised not to post your item(s) to our manufacturers. We shall provide you with a return address once your return/refund request is accepted.
Once your order is received, it will be inspected and if accepted we will apply credit to your original payment method. Please be patient as refund could take 3-5 working days to appear on your bank/credit card statement.